Privacy Policy and Privacy Statement Data Security & Privacy

Privacy Policy

Effective Date: 1/1/25

Welcome to Grandma Storytime Books!

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, www.grandmastorytime.com (the "Site").

1. Information We Collect

We may collect the following types of information:

Personal Information: When you voluntarily provide it (e.g., by signing up for a newsletter, making a purchase, or contacting us). This may include your name, email address, phone number, billing address, and payment information.
Non-Personal Information: Data collected automatically when you interact with our website, such as IP address, browser type, device information, and browsing patterns through cookies and analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

To process transactions and deliver products.
To respond to your inquiries and provide customer support.
To send promotional materials, updates, and special offers (if you’ve opted in).
To improve our website, products, and services through analytics.
To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. However, we may share your data with trusted third parties, such as:

Service Providers: Payment processors, email services, and shipping partners to help fulfill orders and provide customer support.
Legal Compliance: If required by law or to protect our rights, property, or safety.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These help us:

Understand user behavior and improve functionality.
Provide targeted advertisements based on your interests.

You can manage or disable cookies through your browser settings.

5. Your Rights

Depending on your location, you may have rights under privacy laws, such as:

Access and Correction: Request a copy of your data or correct inaccuracies.
Deletion: Request that we delete your data, subject to legal or contractual obligations.
Opt-Out: Withdraw consent for marketing emails by clicking "Unsubscribe" in our emails.

To exercise these rights, please contact us at [Insert Email Address].

6. Data Security

We implement industry-standard measures to protect your data. However, no method of transmission over the Internet is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our website is family-friendly but not intended for use by children under the age of 13 without parental consent. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Grandma Storytime Books
Email: grandmastorytime202(the number 1)@gmail dot com
Website: www.grandmastorytime.com

Return and Refund Policy

Return and Refund Policy for Children's Books

At Grandma Storytime Books, your satisfaction is important to us. Please review our return and refund policy for children's books:

Returns

Eligibility for Return: Returns are accepted within 3 days of the purchase date. To be eligible, the book must be in its original condition—unread, undamaged, and without markings or signs of wear.
Non-Returnable Items: Personalized books, autographed copies, or digital downloads are non-returnable unless damaged or defective.
Return Process: To initiate a return, contact us at grandmastorytime202(the number 1)@gmail dot com. Please include your order number and reason for return. We will provide instructions for returning the item.

Refunds

Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 7-10 business days.
Partial Refunds: If the book shows signs of use or is not in its original condition, there will be no partial refund provided.

Damaged or Defective Items

If your book arrives damaged or defective, please contact us within 3 days of receipt with photos of the damage. We will provide a replacement or refund, including return shipping costs, if applicable.

Exchanges

We do not offer direct exchanges. To replace a book, please return the original item (if eligible) and place a new order.

Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
Customers are responsible for return shipping costs, except in cases of damaged or defective items.

Contact Us

If you have any questions about our return and refund policy, please reach out to us at: grandmastorytime202(the number 1)@gmail dot com

We appreciate your support of Grandma Storytime Books and aim to ensure you have the best experience possible!